1. Scope of Use
The visitor acknowledges that the use of the contact form on the website is strictly limited to inquiries, submitting complaints, or requesting information related to certification services.
The use of the form for marketing or unlawful purposes is strictly prohibited.
2. Accuracy of Data
The visitor is obliged to provide accurate and complete information when filling out the contact form.
The company shall not be held responsible for any delay or failure to respond if the submitted information is incorrect or incomplete.
3. Confidentiality and Data Protection
The company is committed to maintaining the confidentiality of information submitted through the website and will not share it with third parties except in compliance with applicable laws, regulations, or accreditation requirements.
The visitor acknowledges that online communications may not be fully secure, and the company will take reasonable measures to protect the information.
4. Handling Complaints and Appeals
Complaints and appeals are received through the official channels specified on the website.
The company undertakes to process complaints in accordance with its internal procedures.
Additional documents may be requested from the complainant to complete the evaluation process.
5. Company Rights
The company reserves the right to reject any messages containing abuse, inappropriate content, or promotional material.
The company reserves the right to retain correspondence as part of its official records in compliance with its quality management system.
6. Limitation of Liability
The company shall not be liable for any direct or indirect damages resulting from the use of the contact form on the website.
Responses provided via email or phone are for general information purposes only and shall not be considered a contractual commitment unless explicitly stated in a written agreement.
7. Governing Law and Jurisdiction
These terms and conditions are subject to the laws and regulations of the Kingdom of Saudi Arabia.
In the event of a dispute, it shall fall under the jurisdiction of the competent judicial authorities in the Kingdom.
8. Acceptance
By using the contact form, the visitor acknowledges that they have read, understood, and agreed to these terms and conditions.